Help centre
Questions, answered clearly
Quick context on security, wallet access, support, and formal account procedures.
How is my Perseusneo wallet protected?
Account access, verification checks, and transaction records work together to reduce unauthorised activity.
What does the SFC-certified framework cover?
It describes the compliance structure used around supported account reviews and wallet procedures. Availability depends on the relevant jurisdiction and case.
Can Perseusneo support a legal account procedure?
Qualifying matters can be submitted for a dedicated review involving verification, documentation, and direct support.
Can I use an external or hardware wallet?
External wallet addresses can be used where the selected procedure and supported asset flow allow it.
Where can I see transaction progress?
Your account keeps recent wallet movements and their current status together in the transaction history.
How do I contact support?
Use the support link at the top of this page to contact the Perseusneo team by email.